Internal audit of management systems as a tool of the management process improvement

Summary

Case study of the experience of SUE «Vodokanal of St. Petersburg» demonstrates the importance of carrying out internal audits of the environment management and quality management systems for the improvement of the management process. The advantages that the enterprises are gaining upon having introduced and certified the management systems are presented. The process of internal audit is proposed and described in details. It is shown how the internal audit provides for the add-on value in the enterprise activities. The add-on value of the audit is considered as an aggregate of three components: administrative component (supplying top managers with the information on the capability to reach the set objectives), production component (identification of problems elimination of which can improve the efficiency of the enterprise and, consequently, improve the satisfaction of all the stakeholders), and economic component (resource optimization). Internal audit of the management systems is a tool for determining and analyzing «bottlenecks» in organizational processes, in the development of timely correcting measures for the improvement of the enterprise activities. The priorities in audit execution are shown. Examples of using the audit results in the improvement of the management processes are set.

Key words

quality management system , ecological management system , internal audit , system approach , audit criteria , audit certificates

Experience in Introduction of Systems of Quality Management and Ecological Management at the PU Zelenogradvodokanal

Summary

The process of introduction of the quality management system and ecological management system at the PU Zelenogradvodokanal of the Moscow State Unitary Enterprise Mosvodokanal (MSUE) is described. The department of quality management system has been organized at the enterprise; training of all employees has been provided. Certificates giving the right to carry out internal audits of a quality system have been issued as a result of training. Simultaneously with introduction of the quality management system it was decided to organize the ecological management system at the enterprise. In the course of development of this system the great value for the enterprise had the approval of ecological policy involving the principles and obligations associated with ecological aspects of production activity and ensuring the basis for establishment of the concrete ecological goals and objectives.

Key words

optimization , quality management system , ecological management system , certification , standard

Comprehensive approach of SUE «Vodokanal of St. Petersburg» to tackling the environmental problems

Summary

The challenge of any vodokanal is not only delivering qualitative water and wastewater services to the customers but also reducing the negative impact on the environment. Saint-Petersburg has been the biggest megacity on the coast of the Gulf of Finland of the Baltic Sea; therefore SUE «Vodokanal of St. Petersburg» assumes a special responsibility for the Baltic Sea basin conservation, for the ecological state of the entire Baltics. Setting the activities of the enterprise the management of Vodokanal is striving to ensure ecological risk management and gradually reduce the environmental impact. The comprehensive approach of SUE «Vodokanal of St. Petersburg» to ecological risk management is described. The role of the enterprise in the activities on improving the ecological state of the megacity and the entire Baltic Sea region is explained. Alongside with implementing the measures on reducing the negative impact on the water bodies Vodokanal runs campaigns contributing to the rehabilitation of the Gulf of Finland and restoration of the Baltics biological resources.

Key words

energy efficiency , ecological management system , environmental education , environment , energy management system , environmental risks , environmental and resource-saving technologies , reduction of the negative impact