Internal audit of management systems as a tool of the management process improvement

Summary

Case study of the experience of SUE «Vodokanal of St. Petersburg» demonstrates the importance of carrying out internal audits of the environment management and quality management systems for the improvement of the management process. The advantages that the enterprises are gaining upon having introduced and certified the management systems are presented. The process of internal audit is proposed and described in details. It is shown how the internal audit provides for the add-on value in the enterprise activities. The add-on value of the audit is considered as an aggregate of three components: administrative component (supplying top managers with the information on the capability to reach the set objectives), production component (identification of problems elimination of which can improve the efficiency of the enterprise and, consequently, improve the satisfaction of all the stakeholders), and economic component (resource optimization). Internal audit of the management systems is a tool for determining and analyzing «bottlenecks» in organizational processes, in the development of timely correcting measures for the improvement of the enterprise activities. The priorities in audit execution are shown. Examples of using the audit results in the improvement of the management processes are set.

Key words

quality management system , ecological management system , internal audit , system approach , audit criteria , audit certificates

EFQM Excellence Model – perspective direction for the coming years

Summary

SUE «Vodokanal of St. Petersburg» has been making every effort to achieve improvements in the management system, from ISO 14000 and 9000 certification to getting into the final of the EFQM European Foundation of Quality Management contest. EFQM Excellence Model developed by the foundation allows the companies implementing in practice the Fundamental concepts and RADAR logic. RADAR logic is a dynamic assessment framework and powerful management tool. «Ideal Vodokanal» concept was suggested as a result of the benchmarking activities of the entire enterprise aimed to developing a proprietary production system that shall promote solicitous attitude to the company assets and raise self-responsibility of every employee. The importance of self-assessment in the production system is shown. The information is given on the home production system «4E: efficiency, ecology, economics and evolution». Continuous improvement of the enterprise management system and development of the coherent production system allow SUE «Vodokanal of St. Petersburg» to continuously improve the quality of services to the satisfaction of the customers; achieve the performance targets; make a significant contribution to the sustainable future and to the improvement of water and wastewater systems.

Key words

quality management system , EFQM Excellence Model , benchmarking

Experience in Introduction of Systems of Quality Management and Ecological Management at the PU Zelenogradvodokanal

Summary

The process of introduction of the quality management system and ecological management system at the PU Zelenogradvodokanal of the Moscow State Unitary Enterprise Mosvodokanal (MSUE) is described. The department of quality management system has been organized at the enterprise; training of all employees has been provided. Certificates giving the right to carry out internal audits of a quality system have been issued as a result of training. Simultaneously with introduction of the quality management system it was decided to organize the ecological management system at the enterprise. In the course of development of this system the great value for the enterprise had the approval of ecological policy involving the principles and obligations associated with ecological aspects of production activity and ensuring the basis for establishment of the concrete ecological goals and objectives.

Key words

optimization , quality management system , ecological management system , certification , standard