Biriukov Kirill Konstantinovich

leading expert of self-assessment section, Management Quality Bureau, SUE «Vodokanal of St. Petersburg» 42 Kavalergardskaia str., St. Petersburg 191015, Russia, tel.: +7 (812) 498-39-78,
e-mail: Biryukov_KK@vodokanal.spb.ru

• EFQM Excellence Model – perspective direction for the coming years