An Innovative Approach to the Operation of Organization's Computer Facilities and Office Appliances

Summary

Challenges, tasks and approaches in assuring uninterrupted operation of computer facilities and office appliances at one of the biggest public utility in Russia – SUE St. Petersburg Vodokanal are given. Measures, stages of development and results of introducing special means that provide for automatic acquisition, storage, record and analysis of information on organization's IT-infrastructure objects are discussed. The results of introducing HP OpenView Service Desk, software product to computerize the operation of IT support services operation are given. The chosen direction of organization's IT infrastructure development provides for improving the quality of services rendered to the user at maintaining an optimal level of operation expenses.

Key words

information technologies , computer facilities , office appliances , IT-infrastructure , IT Infrastructure Library , software